RISEN High Rise Ankle Flare Jeans with Patch Pockets

Typically, it takes 14 business days to receive your order. We’re doing our best to deliver it promptly for you.

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Welcome to our Frequently Asked Questions (FAQs) section. If you have any other questions, feel free to contact us at mariabydesign1@gmail.com.

1. Orders & Payments

How do I place an order?

You can place an order directly on our website www.mariabydesign.com by adding items to your cart and proceeding to checkout.

What payment methods do you accept?

We accept:

✔️ Major credit & debit cards (Visa, MasterCard, American Express)

✔️ PayPal

✔️ Other payment options listed at checkout

Can I modify or cancel my order after placing it?

Once an order is placed, it is processed quickly to ensure timely delivery. If you need to make changes or cancel, contact us at mariabydesign1@gmail.com within 12 hours of ordering. We will do our best, but modifications are not guaranteed.

2. Shipping & Delivery

How long does shipping take?

• Processing Time: Orders are processed within 3-5 business days (some may take up to 14 days).
• Delivery Estimates:
• Domestic (Luxembourg & Europe): 5-7 business days
• Express Shipping (if available): 2-4 business days
• International Orders: 7-14 business days

Delays may occur due to customs processing, courier issues, or peak seasons.

Do you ship internationally?

Yes! We offer international shipping. Additional customs fees, duties, or import taxes may apply depending on your country’s regulations.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.

What if my package is lost or delayed?

If your order is significantly delayed or appears lost, contact us at mariabydesign1@gmail.com. We will assist you in locating your order or provide a suitable resolution.

3. Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused, unworn, unwashed, and in its original packaging with tags attached.

How do I return an item?

1. Email us at mariabydesign1@gmail.com with your order number and reason for the return.
2. We will provide return instructions.
3. Ship the item back to us. Customers are responsible for return shipping costs.
4. Once received and inspected, we will process your refund.

Are there any non-returnable items?

Yes. The following items cannot be returned:

❌ Custom-made or personalised products

❌ Items marked as "Final Sale"

❌ Gift cards

❌ Intimate or hygiene-related items (e.g., earrings, swimwear, lingerie)

How long does it take to receive my refund?

Once we receive your return, refunds are processed within 5-7 business days back to your original payment method.

4. Products & Sizing

How do I choose the right size?

Each product page includes a size guide to help you choose the correct fit. If you need further assistance, email us at mariabydesign1@gmail.com.

What if the item I want is out of stock?

If an item is out of stock, you can sign up for a restock notification on the product page or email us for updates.

5. Customer Support

How can I contact Maria By Design?

For any inquiries, you can reach us at:

📧 Email: mariabydesign1@gmail.com

🌐 Website: www.mariabydesign.com

What are your customer service hours?

We are available Monday to Friday from 9:00 AM – 5:00 PM (CET, Luxembourg Time).

At Maria By Design, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy carefully.

Returns & Eligibility

We accept returns under the following conditions:

• Return Window: Items must be returned within 14 days from the date of delivery.
• Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Non-Returnable Items:
• Custom-made or personalised items
• Final sale or clearance items
• Gift cards
• Intimate or hygiene-related products (e.g., earrings, swimwear, lingerie)

Return Process

1. Initiate a Return: Email us at mariabydesign1@gmail.com with your order number and reason for the return.
2. Return Approval: If your return meets our criteria, we will provide you with return instructions.
3. Ship the Item: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
4. Inspection & Refund: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping costs are non-refundable.
• If your return is rejected due to non-compliance with our policy, we will notify you via email.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at mariabydesign1@gmail.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider.
• If there is still an issue, contact us at mariabydesign1@gmail.com for assistance.

Contact Us

📧 Email: mariabydesign1@gmail.com

🌐 Website: www.mariabydesign.com

At Maria By Design, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy carefully.

Returns & Eligibility

We accept returns under the following conditions:

• Return Window: Items must be returned within 14 days from the date of delivery.
• Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Non-Returnable Items:
• Custom-made or personalised items
• Final sale or clearance items
• Gift cards
• Intimate or hygiene-related products (e.g., earrings, swimwear, lingerie)

Return Process

1. Initiate a Return: Email us at mariabydesign1@gmail.com with your order number and reason for the return.
2. Return Approval: If your return meets our criteria, we will provide you with return instructions.
3. Ship the Item: Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for lost return packages.
4. Inspection & Refund: Once we receive the item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping costs are non-refundable.
• If your return is rejected due to non-compliance with our policy, we will notify you via email.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at mariabydesign1@gmail.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider.
• If there is still an issue, contact us at mariabydesign1@gmail.com for assistance.

Contact Us

📧 Email: mariabydesign1@gmail.com

🌐 Website: www.mariabydesign.com